Returns & Exchanges

At Ywigs, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for items in their original, unaltered condition. Please ensure the lace remains uncut and the hair has not been styled or chemically treated to qualify for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email within 30 days of receiving your order to obtain a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the wig in its original packaging, ensuring all tags, hair nets, and promotional gifts are included in the box.

• 3.
  Ship the Item

  Affix the provided return label or use a trackable shipping service to send the package back to our fulfillment center for inspection.

• 4.
  Quality Inspection & Refund

  Once our specialists verify the item is in its original state, we will process your refund or exchange within 5-7 business days.